I know our relationship is only customer call centre deep. Just this once, let me get hot and heavy with you on the interwebz.
After 10 faithful years and a helluva lotta data download I dialed your number to break up.
I was no longer feeling the love, you see.
Prepared to blindly move on to someone else, even if it meant more drop outs, greater monetary demands from my pocket.
I had my departure speech all planned.
Even practicing my usual ranty customer tone:
“Don’t take it personally, it’s not you…it’s your company. They suck. The fact that no one has bothered to call and let me know my contract has expired for almost 10 months? They SUCK.”
I know that in a highly stressed job like yours, extinguishing customer complaints are never ending. Cancellation threats send your head in a frantic spin.
Doesn’t look good on your next performance review, huh?
Anyway, you kept your cool. Apologizing profusely for your collegues’ past mistakes, you were ready to recommit, straight up offering me an exclusive deal.
You didn’t even get narky with my nonchalant response.
A girl needs time away to think, you see.
You respected that and said no matter what, you’d be there, waiting for me
Aimlessly I looked elsewhere, over at your competitors. Only to sadly discover long queues patiently waiting to be served by tired, cranky staff.
I was even told to go away and “come back in an hour and ten”
After much soul searching and internet surfing, I realised what you were offering, I couldn’t get better anywhere else.
You called back like you said you would.
We made amends. We sealed a deal.
And I believe you when you promised that right before Christmas, I will have a flashy, new grey iPhone 6 Plus toy.
I know you don’t celebrate Christmas in your part of India but I just want to wish you an awesome whatever holiday you celebrate this time of year.
I would’ve given you a squishy hug for all your hard work in changing an almost dire situation around. But #awkward, right?
Next best thing was to let your supervisor know what an awesome job your doing. She was taken aback by my fangirl gushiness praise for you.
But hey, just as easy it is to complain, so is giving credit when credit’s due.
So, thanks, Trevor.
My faith in customer service is restored.
Sincerely (and eagerly waiting for her iPhone 6 plus),
What’s been your best customer service experience? What do you think of the iPhone 6 Plus?
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